PRIVACY POLICY — PURE DISPOSAL LLC

Pure Disposal LLC (“Pure Disposal,” “we,” “us,” or “our“) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit puredisposal.com (the “Site”), request a quote, book a service, or communicate with us by phone, text, email, or online form.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

Who we are:

Business name: Pure Disposal LLC
Location: 1231 Westfield Dr, Fort Myers, FL 33919, United States
Phone: (239) 738-6716
Email: sales@puredisposal.com
Website: puredisposal.com

1. Information We Collect

We collect information you give us directly, information collected automatically through our Site, and information from third-party services.

Information you provide directly when you request a quote, book a service, send photos, leave a review, or contact us:

Full name
Phone number (mobile and/or landline)
Email address
Service address (street, city, ZIP code)
Photos of items for photo-quote estimates
Project description and timeline
Payment information (processed by our payment processor — see Section 5)
Any other information you choose to share in messages, forms, or conversations

Information collected automatically when you visit our Site:

IP address and approximate location (city/region level)
Browser type and version
Device type (desktop, mobile, tablet)
Operating system
Pages viewed, time spent, click paths
Referring website or search query
Date and time of visit
Cookies and similar tracking technologies (see Section 6)

Information from third parties:

Google Business Profile (reviews you submit publicly)
Social media platforms (if you message us via Facebook, Instagram, etc.)
Advertising networks (Google Ads, Meta Ads) for conversion tracking
Analytics providers (Google Analytics)

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers (beyond what’s needed to process a payment), health information, or precise geolocation data.

2. How We Use Your Information

We use the information we collect to:

Provide quotes and schedule junk removal services
Dispatch our crew to your service address
Communicate with you about your quote, appointment, arrival window, or completed job
Send text message (SMS) confirmations, arrival alerts, and quote updates (see Section 3)
Process payments and send invoices or receipts
Respond to questions, support requests, or complaints
Request a review after service (optional — you can opt out any time)
Send occasional service reminders or seasonal offers (you can unsubscribe)
Improve our Site, services, and customer experience
Prevent fraud, abuse, and unauthorized access
Comply with applicable laws and respond to legal requests

We do not sell your personal information to third parties.

3. SMS / Text Message Communications

When you provide your mobile phone number through our website, quote form, or by phone, you consent to receive text messages from Pure Disposal LLC related to:

Quote responses and photo-quote confirmations
Appointment scheduling and confirmations
Arrival window updates and crew-on-the-way alerts
Payment confirmations and receipts
Review requests after service
Occasional service reminders or seasonal offers

Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier.

Opting out: You can stop text messages at any time by replying STOP to any message, or by calling us at (239) 738-6716 or emailing sales@puredisposal.com. For help, reply HELP.

Carrier disclaimer: Carriers (AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.

TCPA compliance: Your consent to receive text messages is not required as a condition of purchasing any goods or services. We follow the Telephone Consumer Protection Act (TCPA) and will never send marketing texts without your prior consent.

4. Sharing of Information

We share your information only in the following limited situations:

Service providers we rely on to operate our business:

Payment processors (to charge for completed services)
Scheduling and dispatch software providers
Email service providers (quote confirmations, review requests)
SMS/text message providers (appointment alerts)
Website hosting providers
Analytics providers (Google Analytics)
Advertising platforms (Google Ads, Meta Ads, for conversion tracking only)

These providers may only use your information to perform services for us and are contractually bound to keep it confidential.

Legal and safety reasons

To comply with a subpoena, court order, or legal process
To respond to lawful requests from government or law enforcement
To protect the rights, property, or safety of Pure Disposal LLC, our customers, or the public
To investigate fraud, security issues, or policy violations

Business transfers

If Pure Disposal LLC is involved in a merger, acquisition, sale of assets, or ownership change, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

With your explicit consent

In any other situation, we will ask you first.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Payment Information

When you pay for a Pure Disposal LLC service, payment information (credit card, debit card, or digital payment details) is processed by a third-party payment processor (such as Stripe, Square, or our chosen provider). We do not store full credit card numbers on our systems — we may retain the last four digits and transaction date for recordkeeping only.

Payment processors have their own privacy policies that govern how they handle your payment information.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to make the Site work, understand how it’s used, and show relevant ads. Types of cookies we use:

Strictly necessary cookies — required for the Site to function (session management, security).

Analytics cookies — Google Analytics tracks how visitors use the Site (pages viewed, time on page, bounce rate). This helps us improve the Site and content.

Advertising cookies — Google Ads and Meta (Facebook/Instagram) use cookies to track conversions (quote form submissions) from our ads and to show you relevant ads on other sites you visit.

Preference cookies — remember your choices (such as whether you’ve dismissed a popup).

Managing cookies: Most browsers let you refuse or delete cookies through browser settings. If you disable cookies, some parts of the Site may not work properly.

Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals, as there is no uniform industry standard for interpreting them.

7. Third-Party Links

Our Site may contain links to third-party websites (Google Maps, our Google Business Profile, Facebook, Instagram, review sites, partner sites). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies.

8. Data Security

We take reasonable technical, physical, and administrative measures to protect your information from unauthorized access, loss, misuse, or alteration. These include:

SSL/TLS encryption on our Site (HTTPS)
Secure password-protected admin access
Limited employee access to customer data on a need-to-know basis
Payment processing by PCI-compliant third-party providers

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We keep your personal information only as long as needed for the purposes described in this Privacy Policy, or as required by law:

Quote requests: up to 2 years from the date of inquiry
Completed service records: up to 7 years for tax and business recordkeeping
Marketing communications: until you unsubscribe or opt out
Website analytics: aggregated and anonymized data retained per Google Analytics defaults (26 months)

When information is no longer needed, we securely delete or anonymize it.

10. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct inaccurate information.
Deletion: Ask us to delete your personal information (subject to legal retention requirements).
Opt-out of marketing: Unsubscribe from marketing emails or STOP text messages at any time.
Opt-out of sale/sharing: We do not sell your personal information — but you may still submit a request for the record.
Portability: Request your information in a portable format.
Non-discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at sales@puredisposal.com or call (239) 738-6716. We will respond within the timeframe required by applicable law (typically 30–45 days).

Florida residents: Florida does not currently have a comprehensive consumer privacy law, but we honor the rights above regardless of residency.

California residents (CCPA/CPRA): If you are a California resident, you have additional rights under the California Consumer Privacy Act. You may request details of the categories of personal information we have collected, used, or disclosed in the past 12 months by emailing sales@puredisposal.com.

11. Children's Privacy

Our Site and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at sales@puredisposal.com and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page shows when the Policy was last revised. If we make material changes, we will post a notice on our Site before the changes take effect.

Your continued use of the Site or services after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle data, please contact us:

Opening Time:-

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: Closed

Address: 1231 Westfield Dr, Fort Myers, FL 33919, United States