PRIVACY POLICY — PURE DISPOSAL
Who we are
Pure Disposal is a family-owned junk removal company founded in 2019 by Brandon and Brittany, lifelong Southwest Florida natives. Our mission is to keep our community clean, beautiful, and eco-friendly while delivering respectful, reliable service.
Information we collect
• Contact details: name, phone, email, service address.
• Service details: item descriptions, photos/videos you share for estimates, preferred dates/times, access notes.
• Transaction data: quotes, invoices, payment confirmations (card data is processed by secure third-party processors and never stored by us in full).
• Communications: texts, calls, emails, chat messages related to scheduling and support.
• Website data: basic analytics and cookie data used for site functionality and performance (no sale of personal data).
How we use your information
• To schedule services, provide estimates, route crews, and deliver customer support.
• To send appointment reminders, arrival notifications, and follow-ups.
• For billing, refunds, chargebacks, accounting, and tax compliance.
• To improve operations, safety, training, and website performance.
• To comply with legal obligations and enforce our Terms & Conditions.
Sharing your information
We do not sell or rent your personal information. We share only as needed to:
• Process payments (secure payment processors).
• Provide core services (dispatching, messaging, cloud storage, analytics).
• Comply with law, court orders, or to protect rights, property, or safety.
Data security & retention
We use reasonable administrative, technical, and physical safeguards to protect your information. Records are retained only as long as necessary for service delivery, business operations, and legal/accounting requirements.
Your choices & rights
• You may update your contact details or request a copy or deletion of your information (subject to legal/record-keeping limits).
• You can opt out of non-essential marketing messages at any time; you’ll still receive critical service communications.
• You can manage cookies via your browser settings; disabling certain cookies may affect site functionality.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Third-party links
Our website may link to third-party sites we do not control. Review their policies before providing personal information.
Changes to this policy
We may update this policy from time to time. Updates will be posted on our website, and continued use of our services after changes means you accept the revised policy.